Returns & Exchanges
At ShopZoo, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the products in their original packaging, ensuring all tags are attached and the items are in brand-new condition.
Ship It Back
Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing